Returns & Refunds

At GEEK BAR VAPES, we prioritize customer satisfaction by providing 100% authentic Geek Bar vapes and secure, hassle-free transactions. Due to the nature of disposable vapes, all sales are final, but we’re here to help if you experience any issues with your order.

🔄 Return Policy

🚫 All Sales Are Final

For health, safety, and regulatory reasons, we do not accept returns or exchanges on vape products.

✅ Eligible Cases for Refund or Replacement

We only offer refunds or replacements in the following situations:

  • Damaged items upon arrival
  • Defective products (e.g., device not working on first use)
  • Incorrect items received

If you encounter any of these issues, please follow our refund request process below.

💰 Refund Request Process

1️⃣ Report the Issue

📧 Email us at info.geekbarvapes@gmail.com within 48 hours of receiving your order.
Include:
✔ Your order number
✔ Clear photos or videos of the issue
✔ A brief description of the problem

2️⃣ Review & Approval

  • We will review your claim and respond within 24-48 hours.
  • If approved, you may receive a replacement, store credit, or refund (depending on the issue).

3️⃣ Refund Processing

  • Approved refunds will be issued back to the original payment method within 5-7 business days.
  • Store credit refunds are processed instantly upon approval.

🚚 Lost, Stolen, or Undelivered Packages

Once an order is shipped, it is the customer’s responsibility to track and receive the package.

If your package is lost or stolen:

  • Check your tracking information for updates.
  • Contact the shipping carrier directly.
  • If unresolved, email us at info.geekbarvapes@gmail.com for assistance.

⚠ We are not responsible for lost, stolen, or delayed shipments due to courier issues.

📦 Defective or Incorrect Items

If you receive a faulty or incorrect product, we will replace it at no extra cost. Simply follow the Refund Request Process above.

❌ Non-Refundable Situations

We cannot process refunds or replacements for:

  • Opened or used disposable vapes (except for verified defects)
  • Orders that were refused or undeliverable due to incorrect address input
  • Minor leakage or cosmetic damage that does not affect functionality
  • Change of mind after purchase

📞 Need Help?

For refund inquiries, visit our FAQ page or contact us:

📧 Email: info.geekbarvapes@gmail.com
📍 Visit our Shipping & Delivery page for more information.